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When you shop on us.shopforaurelia.com, our mission is to provide you with an outstanding customer experience every time you shop with us. This Return Policy covers all items purchased through us.shopforaurelia.com. It's designed to give you confidence that we stand behind the products on our marketplace and to make returns easy if you're not fully satisfied with an item. You should review these terms carefully before making any purchase.
If you're not satisfied with an item that you purchased on us.shopforaurelia.com, you can initiate a return within 30 days after delivery for a refund, as long as the item is in its original condition and packaging. Items that have been used or modified in any way may not be returned. Please see the next section if the item arrived damaged or defective; different terms may apply.
To return an item, contact us via calling (570) 701-8898 or by contacting us using our Contact Us Form
You will be responsible for the return shipping costs, except in instances where the item arrived damaged or defective.
If you send the item back without a label from Aurelia, we recommend insuring your return shipment and using a trackable shipping method. Refunds will not be issued for items damaged in return transit or for returns that are never received.
The following items may not be returned:
a. Items marked as final sale or "non-returnable" on the product page or during the checkout process;
b. Gift cards
Damaged and Defective Items
In the unlikely event that an item you ordered arrives damaged or is defective, you may return the item (and any other items from that order if they are part of a set) for a replacement or a full refund.
To report an issue with an item, please contact via our Contact Us Form, or call us at (570) 701-8898. You may be required to submit photographs of the damaged or defective product and its packaging (the original packaging is required to facilitate a return unless it was damaged in transit and is unusable).
If you choose to get a refund for eligible items, you'll be refunded the purchase price and applicable sales tax. For damaged or defective items (and any other items from that order if they are part of a set), you will also receive a refund for any amount you may have paid through Aurelia to have the item shipped to you. For items that were not damaged or defective, you will be responsible for the return shipping costs.
Refunds will be issued to the original method of payment shortly after Aurelia receives and processes the eligible item. If we are unable to refund the original method of payment, Aurelia will provide you with store credit for the amount of the refund due to you, which may only be used for purchases on us.shopforaurelia.com.
If your order is missing any items or parts, please notify us as soon as possible and no later than 30 days after delivery. Contact Aurelia Customer Service by submitting a Contact Us form, or by calling (570) 701-8898.
You may cancel an order within 30 minutes after placing the order by visiting the Your Orders page and selecting the "Cancel Order" button for the order. Note that the option to cancel will only appear for 30 minutes after you place an order. After that point, the order will be processed for delivery to you.
If you would like to cancel an order after 30 minutes, contact Aurelia Customer Service by calling (570) 701-8898 (recommended) or by contacting us by using our Contact Us Form.
Effective March 1, 2020